Terms & Conditions
Version - 12/18
This legally binding agreement is made between DrumWise and the Individual “you, client, student”. References in these terms and conditions to DrumWise (or “we”, “us” and “our”) refer to Tom O. Mitchell, TA DrumWise Drum Tuition, 5 Church Road, Otham, Kent ME15 8SQ.
1 - General - This section applies to all types of lesson.
Please note that our office hours are 10am - 6pm Monday - Friday and any payments, applications, texts or emails received outside of these hours will be dealt with from the next working day.
DrumWise reserves the right to change lesson times/days with appropriate notice when necessary.
Fees are reviewed regularly and you will be informed of any changes in advance.
If lessons are being paid for by someone other than yourself, you are responsible for informing that person of our payment policies, deadlines etc., and relaying any communication with regard to re-booking or payments of any sort.
Lessons are non-transferable and must be attended by the person whose name they were booked in.
Gift vouchers are non-transferable and are valid for the amount of time stated on the voucher, subject to availability.
By taking lessons with DrumWise, you agree to adhere to these terms and conditions. DrumWise reserves the right to alter, add and subtract from these terms and conditions at any time. The most up to date terms and conditions are available to view online at www.drumwise.co.uk. These terms and conditions replace any previously agreed and it is the responsibility of the client to make themselves aware of the latest terms and conditions.
2 - Withdrawal of Service
DrumWise may at its own discretion refuse lessons to a client if it is felt that the client’s behaviour or the behaviour of those associated with the client is unreasonable.
3 - Equipment
Any careless damage (not normal wear and tear) to any of DrumWise’s property is chargeable to the person causing the damage. Lessons may be ended early, with the full fee still being retained if the student is thought to be abusing or mistreating DrumWise property or equipment.
We recommend that students wear ear protection at all times during lessons and students that do not comply do so at their own risk.
4 - Teachers
Whilst it is our policy that we endeavour to ensure you always have the same teacher, we cannot guarantee this as teachers fall ill, leave etc. Also, the nature of our training, we may occasionally need to have a new teacher teaching your lesson. Unfortunately we can’t always give advance warning when this may happen and, whilst we always try to limit it, it is a necessary part of our commitment to quality. In the unlikely event that the regular teacher cannot attend the lesson it may be necessary to substitute with another DrumWise teacher.
5 - Force Majeure
DrumWise accept no responsibility if we are unable to carry out any provision of these terms for any reason beyond our control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency you may, by written notice to ourselves, elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.
6 - Personal Information
Your personal information will be stored on our database and you will be automatically added to our marketing emails. If you don’t wish to be part of these emails you will be able to unsubscribe at any time by using the link at the bottom of the email.
Under no circumstances do we rent, trade or share your address or e-mail address with any other company for their marketing purposes without your consent.
7 - Material & Student Area
All DrumWise material (including digital and physical worksheets, backing tracks of any kind, videos, slogans and logos) remain the property of DrumWise at all times. DrumWise hereby grants you a non-exclusive, non-transferable right to access and use the DrumWise materials for your own personal purposes during the period of your lessons. You shall not: a) create derivative works of the materials (including any translation); b) remove, obscure, or change: an author’s name or affiliation; DrumWise’s or its licensor’s copyright notices, policies, disclaimers, terms or other means of identification; c) systematically download or print any part of the materials; d) knowingly permit any third party to access or use the materials; e) include, mount or distribute any of the materials in other works (other than legally permitted quotations with an appropriate citation); or f) distribute the materials for commercial use. Your use of any materials for which perpetual access is hereby granted, is subject to the provisions of this Agreement, which shall continue to apply to your use of any materials following termination or expiry of this Agreement.
DrumWise accepts no responsibility if you incur any loss or damage as a result of using materials outside the scope of these terms and conditions. Nor does DrumWise accept any responsibility in respect of any third party products or services referred to or linked to in any materials. DrumWise is not responsible for, and is not liable to you if you suffer or incur, any loss as a result of matters beyond its reasonable control such as, by way of example (and not limited to), the provision or performance of public or private communications networks, internet services and/or connections, acts of god, industrial action, terrorist attack or threat.
8 - Exclusion of Liability
In the absence of any proven negligence, lack of due diligence or breach of duty by DrumWise the participation of you, your spouse/partner, child or those in whose care you have placed your child for the purpose of attending or observing lessons is done so entirely at your and their own risk.
9 - Invoicing
Payments should be made within 30 days of the invoice date. Payments after this time will incur a late payment fee of 15% which will be invoiced separately. Further late fees will be invoiced if payments aren’t made. Automated invoice reminders will be sent for all overdue invoices.
10 - Booking
Lessons must to be paid for when they are booked and lesson slots are not confirmed until DrumWise has received payment.
If students wish to book their next lesson at the end of a session, this time must be factored into the lesson time, otherwise it will cause the teacher to run late.
11 - Priority Booking
Priority booking is given to reliable students who have the same lesson slot every week. Students who have been offered and have agreed to priority booking will be booked in for 4 weeks at a time and need to inform DrumWise with as much notice as possible but with at least 48 hours notice when they are unable to attend a slot. Failure to do this will result in the lesson fee being retained. If a student regularly starts to miss or cancel lessons, they will lose their booking priority and the slot may be given to another student.
Once priority booking has been arranged the next week’s lesson may be booked verbally with the student. It is the responsibility of the parent/guardian/carer to inform us with the relevant notice if the lesson isn't required for any reason.
If a lesson is missed for any reason (e.g due to illness, a holiday or cancellation) it is up to the student or parent/guardian/carer of the student to contact DrumWise and arrange the next lesson. Payments are only valid for 6 months from the date of payment, after which they may not be used towards a lesson.
12 - Regular Payments
We may ask to set up a regular payment if we don’t see the parent/guardian/carer of a student on a regular basis. This means that card details will be saved securely (by our merchant, Square) to be used when lessons are booked.
An initial invoice will be sent out which will need to be paid, and once the card details have been entered, they will be saved. Payment for the next lesson will be taken from this card when a previously agreed reserved lesson slot is confirmed, which will usually be the week before.
You can choose to remove your card details at any time, but it is the responsibility of the parent/guardian/carer to make sure that lessons are still paid for when they are booked.
13 - Reminders
Some students do not have the same lesson slot every week so please make sure you book your lesson and remember your time. It is the student’s or their parent’s/guardian’s/carer’s responsibility to arrive on time to the booked lesson.
If you have agreed to receiving messages from us, a reminder will be sent out 24 hours before the lesson is due to take place. However, DrumWise is not responsible for reminding students about their lessons.
14 - Cancellations
Cancellation for any reason with less than 48 hours notice will result in the full lesson fee being charged.
No extra time will be given at the end of a lesson for any reason (such as students arriving late). If a student does not attend during the first half of the arranged time, the teacher is entitled to cancel the entire session. During the DrumWise Studio’s opening hours, students arriving early may wait in the waiting area before their lesson. If the shutter is down or the front door is locked, please wait until your lesson start time before attempting to contact DrumWise.
Students may wait to be collected in the waiting area after their lesson has finished provided it is within the Studio’s opening hours. Any late collection over 15 minutes will be chargeable at our usual lesson rate.
DrumWise is not responsible for students outside of their booked lesson times. It is the parent’s/guardian’s/carer’s responsibility to make sure that they collect their child on time.
It is sometimes necessary to leave students unattended in the studio or waiting area for short periods. Please let your teacher know if your child can’t be left unattended for any period.
We regret that we are unable to consider adverse weather conditions local to yourselves preventing you from attending a scheduled lesson.
15 - Property
DrumWise is not responsible for any loss of personal items while on the premises.
Vehicles & contents are left on our property at the owner's risk and DrumWise is not responsible for any damage or loss, although CCTV is in operation at all times on the DrumWise premises.
16 - Media
Sometimes it is necessary to film or photograph students, either as part of a performance or to help monitor progress. By having lessons with us you agree to this. It is the responsibility of the parent, guardian, carer, student to inform DrumWise if they don’t wish to be filmed or photographed.
All videography and photos remain the property of DrumWise and may be used for promotional and marketing purposes.
17 - General
Once we have received your payment via www.drumwiseshop.co.uk you will be emailed a New Student Form which must be completed and returned to enable us to schedule your lessons. If we do not receive your completed form within 7 days, we will send a reminder email. If we have no response from you within 30 days from the date of our reminder email, we will assume you do not wish to have lessons and will refund your lesson fee minus a £30 admin fee (excluding Taster Lessons where no refund will be given).
If there is a shortfall in the number of lessons given due to teacher absence or start date of lessons, the remaining lessons will be carried over to the following term. If we decide that this is not feasible, a refund will be given for the missed lesson(s).
If lessons start mid-term then students may receive double lessons to put them in line with the start of term or may be invoiced for a different amount of lessons to bring them in line with the start of the next term
If the DrumWise teacher attends the school and cannot start or carry out the full lesson due to a fault of the school (e.g. not being able to access the school or drum room, fire drill, lack of equipment, exams etc. the lesson will still be charged for. Equally, if there is a room change on the day of lessons, it is up to the student to speak to a member of music staff to find out where the lessons are being held.
Students should speak to their head of music or music teacher if they have any queries about when and where the lessons are being held.
If a student misses a lesson for any reason (due to illness, a school trip, exam, school work or a similar reason), DrumWise will not refund the lesson fee. When plenty of notice has been given, DrumWise will endeavour to reschedule lessons, but this is not guaranteed and is at DrumWise's discretion. DrumWise does not send reminders to students about their lessons times. If a student does not attend during the first half of the arranged time, the teacher is entitled to cancel the entire session.
If lessons are due to take place on a day when the school closes due adverse weather conditions, heating/power failure or similar, the lessons will still be charged for. If the DrumWise teacher cannot attend because of adverse weather conditions then the lessons will be made up.
DrumWise is also under no obligation to refund lessons that may be missed due to local adverse weather when the venue and environs are safe and accessible and lessons are held. We regret that we are unable to consider adverse conditions local to yourselves preventing you from attending a scheduled class.
If there is an inset/development day on the same day that lessons are due to take place, we recommend that the student or the parent inform the DrumWise teacher directly. In the event that DrumWise has not been informed by either the student or the head of music and arrives as normal to give lessons when the school is closed, lessons will be charged for as normal.
With regards to the points above, DrumWise recommends you seek reimbursement from the school.
Payments are only valid for 6 months from the date of payment, after which they may not be used towards lessons.
Students will normally need to leave their school lesson to attend the drum lesson. Depending on the school’s system, teachers should be made aware of this beforehand and excuse students to attend their drum lesson. It is not the responsibility of DrumWise to inform the school or the school teachers about drum lessons.
There may be a rota system in place that enables students to vary which lesson is missed each week. The rota will be displayed on the music department notice board for students to check their drum lesson times. However, because lessons days and times are subject to change you will be informed of any changes in advance by email and times that are emailed are final. Students should take notice of emailed times over times that are put up by the school or that are on the music notice board, as these can become incorrect.
If a student decides to or needs to leave their drum lesson before the end for any reason, even if the lessons are running late, the remaining lesson time will not be made up.
No lessons will be given unless full payment has been received, unless previously arranged. Please make sure that DrumWise has received funds that are cleared in time for the first lesson – do not send the student to their lesson with payment.
Once a timetable or rota has been sent out, the times are final and cannot be changed. Unfortunately, what seems like one simple request is an impractically huge administrative task when spread across several students.
18 - School Lesson Deposit
A deposit of £20 will be added to the initial lesson fee (not including our Taster Lessons) which will be retained until lessons come to an end. Upon termination of lessons, subject to the appropriate amount of notice being given, this deposit will either be returned to the client or put towards a lesson(s).
19 - School Lesson Cancellation
If you do not wish lessons to continue please inform DrumWise with a term’s (or 5 weeks) notice. Failure to give enough notice will mean your initial deposit will be kept by DrumWise. If a lesson is scheduled to take place within 48 hours of notice being received, the fee for that lesson will be kept by DrumWise. Likewise, if we do not hear from you after lessons at your venue have resumed, the deposit will be kept by DrumWise.
20 - School Shared/Group Lessons
Sometimes it is necessary to postpone, shorten or consolidate classes if there isn’t a large uptake.
If your preferred lesson partner does not apply for lessons at a similar time or at all, you will be put with another student who is in the same position. Alternatively you will be given half the amount of time stated individually until a suitable lesson partner can be found.
21 - School Taster Lessons
Taster lessons are for new students only and will consist of 5 lessons over consecutive weeks unless otherwise agreed. Once the student has completed these 5 lessons they will need to choose a regular lesson option to continue or inform DrumWise that they no longer wish to continue with lessons.
Taster lessons are subject to our school lesson deposit of £20 which is added to the initial lesson fee and will be retained until lessons come to an end.
No lesson fee refunds will be given for Taster Lessons under any circumstances (due to illness, a school trip, exam, school work or a similar reason).
If you do not wish lessons to continue after the Taster Lessons, please inform DrumWise before the last lesson takes place. If you don’t wish to continue, failure to give this notice will mean your initial deposit will be kept by DrumWise. If we don’t hear from you, we will assume you wish to continue and will invoice you for the next batch of lessons.
Subject to the appropriate amount of notice being given, the deposit will either be returned to the client or put towards the next set of regular lessons, at the discretion of DrumWise.
22 - General
DrumWise aims to deliver 5 or 10 lessons over a term, depending on what has been selected, unless otherwise agreed. As school terms vary in length this can affect the number of lessons given. If there is a shortfall in the number of lessons due to teacher absence, the lesson(s) will be carried over to the following term. If DrumWise deems that this is not feasible, a refund will be given for the missed lesson(s).
If the DrumWise teacher attends the school and cannot start or complete the lesson due to a fault of the school (for example, being unable to access the school or drum room, fire drill, lack of equipment, exams etc.) the lesson fee will still be charged.
If the pupil misses a lesson for any reason, no refund will be given. If the teacher is running late and the student(s) do not wait for the teacher to arrive, the lesson fee will still be charged. DrumWise will inform the school if the teacher is unable to attend.
The DrumWise teacher can only stay at the school for the pre-booked length of time. No extra time will be given for any reason other than due to a fault of the teacher and this will be at DrumWise’s discretion.
If there is an inset/development day on the same day that lessons are due to take place, we recommend that the school informs the DrumWise teacher directly. In the unlikely event that DrumWise has not been informed by either the school, the student or the head of music and arrives to give lessons when the school is closed or students are absent, lessons will be charged as normal. DrumWise requires one week’s notice of any timetable changes. Although we will do our best to reschedule lessons, we cannot guarantee it.
If lessons are booked on a day when the school closes due to adverse weather conditions, heating/power failure or similar, the lesson fee will still apply. If the DrumWise teacher cannot attend because of adverse weather conditions then the lessons will be carried forward.
DrumWise may need to change the lesson time or day but we will give the school at least 1 week’s notice.
It is the responsibility of the school to obtain the payment from the student according to their agreement if necessary.
In the unlikely event that the regular teacher cannot attend the scheduled lesson(s) it may be necessary to substitute with another DBS checked DrumWise teacher.
Students may need to leave school classes to attend DrumWise lessons. Depending on the school’s system, teachers should be made aware of this in advance so they may excuse the student to attend their drum lesson. There will usually be a rota system in place that enables the student to vary which lesson is missed each week. The rota will be displayed on the noticeboard in the music department for students to check their drum lesson times.
If necessary, DrumWise will keep a register of students’ attendance and inform the appropriate member of staff of any poor attendance. It is the responsibility of the school to ensure pupils attend their lessons regularly and on time.
It is the responsibility of the school to ensure that the allocated room for drum lessons is tidy and all necessary equipment is present and set up. Any delay in lessons due to lack of equipment is the responsibility of the school and will not be made up.
Lessons are invoiced per term and are payable by the date stated on the invoice. A late payment fee will be charged if this deadline is missed. Further late fees will be invoiced if payments aren’t made.
Fees are reviewed each term and may change.
10 weeks notice (2 terms) is required for any change to the length of time DrumWise is required at the school or for any cancellation, which excludes the summer holidays. If you do not wish lessons to continue after the prepaid time please inform DrumWise with the required notice. Without the required notice, the school will still be required to pay for the initially agreed (invoiced) amount of time for the whole term, without tuition taking place.
23 - EQUIPMENT HIRE:
Any equipment owned by DrumWise is for DrumWise lesson use only and should not be used without the supervision of a DrumWise teacher.
DrumWise reserves the right to access equipment during reasonable school opening hours.
Any damage to or theft of equipment that has been left at the school is the responsibility of the school and the school will be liable for any replacement costs incurred.
DrumWise is not responsible for any injury obtained when using its equipment.
Any deposit paid will be returned to the client upon termination of lessons, subject to our equipment being in acceptable condition when it is returned to DrumWise. DrumWise will decide what is deemed to be acceptable condition.